The Hometoolsmagician Return Policy is designed to ensure your satisfaction with every purchase and to provide a hassle-free return process:
- Eligibility: Items can be returned within 30 days of receipt for a full refund or exchange. Products must be in their original condition, unused, and in their original packaging.
- Non-Returnable Items: Certain items, such as clearance products, personalized goods, or items marked as non-returnable, are not eligible for return.
- Return Process:
- Contact our customer support team via email or phone to initiate a return. Provide your order number and the reason for the return.
- Once approved, you will receive a return authorization number and instructions for returning the item.
- Package the item securely, including all original packaging and accessories, and include the return authorization number.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
- Refunds: Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected. You will receive an email confirmation once your refund is processed.
- Exchanges: If you wish to exchange an item, please indicate this when initiating your return. Exchanges are subject to product availability.
- Customer Support: If you have questions or need assistance with a return, our customer support team is available to help. Contact us for guidance and support throughout the return process.
At Hometoolsmagician, we aim to provide excellent customer service and ensure your satisfaction with every purchase.